Terms of service.

Fromthejump.uk  Store Policy

1. General Information

Fromthejump is a UK-based clothing brand operating out of Sussex. We sell exclusively online and offer worldwide shipping to customers across the globe.

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2. Shipping Policy
        •       Processing Time: Orders are processed and dispatched within 2–5 business days.
        •       Shipping Locations: We ship both domestically (UK) and internationally.
        •       Shipping Times: Delivery time varies by location. UK orders typically arrive within 2–4 business days after dispatch. International shipping may take 7–14 business days.
        •       Tracking: A tracking number will be provided once your order is dispatched.

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3. Returns & Exchanges
        •       We accept returns within 28 days of delivery.
        •       Items must be returned unworn, unwashed, and in original condition with tags attached.
        •       Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
        •       Exchanges can be made for a different size or product (subject to availability).

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4. Refund Policy
        •       Refunds are only issued if an item arrives damaged or faulty due to a supplier or manufacturing issue.
        •       If you believe your item is faulty, please contact us within 7 days of receiving it, including photos and a brief description.
        •       Approved refunds will be processed back to your original payment method within 7–10 business days.

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5. Order Changes & Cancellations
        •       Once an order is placed, we cannot guarantee changes or cancellations.
        •       If you need to amend an order, please contact us as soon as possible at fromthejumpuk@gmail.comand we’ll do our best to help.

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6. Contact Us

If you have any questions about your order or our policies, reach out to our team at:
Email: [fromthejumpuk@gmail.com
Instagram: @fromthejump.uk